Returns and refunds
Returns, Exchanges and Defective Products
Returns within 14 days
You can exercise your right of withdrawal within 14 days of delivery.
Before shipping your return, you must request and receive our approval.
To notify us of your return, send us a message indicating your order number and the items you wish to return:
E-mail: info@apes-lab.com
WhatsApp: +39 351 745 1032
Once approved, you can proceed with shipping the package.
ATTENTION: Before shipping your return/exchange, you must complete and attach the form you can download below to the package:
RETURN/EXCHANGE FORM (Italian language)
RETURN/EXCHANGE FORM (English)
Items must be intact, clean, unused, unwashed, with tags and original packaging intact.
Returns with signs of use, stains, odors, or damage will not be accepted.
Returns are the responsibility of the customer, who can choose the courier of his/her choice and send the package to the address:
Return address:
Return shipping costs and any size exchanges are the customer's responsibility, except in the case of a defective product found upon delivery or an error on our part.
Change size or model
If you would like an exchange, please let us know the size and/or model you would like.
We'll replace it if available. If your requested size or style isn't available, you can choose between:
- reimbursement
- exchange for another item of your choice
Reimbursement
Refunds will be processed once the returned items have been received and inspected and will be issued to the original payment method.
Once issued, the refund is generally visible within 5–7 working days, but times may vary depending on the bank and arrive up to 30 days.
Defective products and warranty (sports goods subject to wear and tear)
To report a defect, please send us your order number and a photo/video of the problem:
- info@apes-lab.com
- WhatsApp +39 351 745 1032
NB: normal wear and tear from sports use does not constitute a defect, therefore we reserve the right to verify the suitability of the return.
If the defect is confirmed, depending on the specific case, one of the following options will be applied:
- replacement
- full refund
- partial refund
- purchase voucher for the full or partial value of the defective product
The value of refunds or vouchers will be calculated based on the price paid at the time of purchase.
Return and warranty shipping costs are at our expense.